Shipping & Returns

Last updated: December 2025

 

At Ayutrion™, we aim to deliver your orders safely, quickly, and transparently. Please read our Shipping & Returns Policy carefully before placing an order.

 

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•We currently ship across India.

•International shipping is not available at this time.

 

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•Orders are processed within 24–48 working hours after successful payment.

•Orders placed on Sundays or public holidays will be processed on the next working day.

 

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•Standard delivery time is 3–7 business days, depending on your location.

•Delivery timelines may vary due to:

•Remote locations

•Courier partner delays

•Weather conditions

•Unforeseen circumstances

 

We work with trusted logistics partners such as Shiprocket and associated courier services to ensure timely delivery.

 

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•Once your order is shipped, you will receive a tracking link via SMS or email.

•You can track your order using the provided tracking details.

 

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•Shipping charges, if applicable, will be clearly mentioned at checkout.

•Any promotional free-shipping offers will be displayed on the website or checkout page.

 

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Due to the nature of skincare and personal care products, opened or used products are not eligible for return for hygiene and safety reasons.

 

Returns are accepted only if:

•You received a damaged product

•You received an incorrect product

•The package was tampered with during transit

 

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To be eligible for a return:

•You must notify us within 48 hours of delivery

•Product must be unused, unopened, and in original packaging

•Clear photos or videos of the issue must be shared with our support team

 

Requests raised after 48 hours may not be accepted.

 

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•Once your return request is approved, we will arrange a replacement at no additional cost.

•Replacements are subject to product availability.

 

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•Refunds are issued only if a replacement is not possible.

•Approved refunds will be processed within 5–7 working days to the original payment method.

 

For more details, please refer to our Refund Policy.

 

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The following are not eligible for return or refund:

•Used or opened products

•Products damaged due to misuse

•Products returned without original packaging

•Orders placed with incorrect address details

 

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For any shipping, delivery, or return-related queries, please contact us at:

 

📧 contact@ayutrion.com

📱 WhatsApp Support: +91-8248304927

 

Our support team will assist you at the earliest.

 

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Ayutrion Glowra is a cosmetic product intended for external use only. Results may vary from person to person.