Last updated: December 2025
At Ayutrion™, customer satisfaction is important to us. Please read our Refund Policy carefully before placing an order.
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1. Refund Eligibility
Due to the nature of skincare and personal care products, refunds are generally not applicable once a product is opened or used, for hygiene and safety reasons.
Refunds are considered only in the following cases:
•You received a damaged product
•You received an incorrect product
•Your order was lost in transit and confirmed by our logistics partner
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2. Reporting an Issue
To request a refund, you must contact us within 48 hours of receiving your order.
Please share:
•Your order ID
•Clear photos or videos of the product/package
•A brief description of the issue
Requests raised after 48 hours may not be accepted.
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3. Refund Approval Process
•Once your request is received, our team will review the details.
•If approved, we may offer a replacement or a refund, depending on the situation.
•Refunds are processed only after verification.
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4. Refund Method & Timeline
•Approved refunds will be credited to the original payment method used during purchase.
•Refunds are processed within 5–7 working days after approval.
•The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
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5. Non-Refundable Cases
Refunds will not be issued in the following situations:
•Change of mind after purchase
•Product opened, used, or partially used
•Minor packaging damage without product leakage
•Incorrect address or failed delivery due to customer error
•Delays caused by courier partners beyond our control
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6. Cancellation Policy
•Orders cannot be cancelled once shipped.
•If you wish to cancel an order, please contact us immediately after placing the order.
•Cancellation requests are subject to order status.
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7. Chargebacks & Disputes
Initiating chargebacks or payment disputes without contacting Ayutrion support may delay resolution. We encourage customers to reach out to us first for a faster and smoother resolution.
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8. Contact Us
For refund or cancellation-related queries, please contact us at:
📧 contact@ayutrion.com
📱 WhatsApp Support: +91-8248304927
Our team will assist you as quickly as possible.
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✅ FINAL NOTE
Ayutrion Glowra is a cosmetic product intended for external use only. Results may vary from individual to individual.